> ## Documentation Index
> Fetch the complete documentation index at: https://docs.domainer.domains/llms.txt
> Use this file to discover all available pages before exploring further.

# Inquiries

> Manage contact messages and inquiries submitted by visitors through the inquiry form on domain pages — review, reply, mark status, and link to offers.

Go to **Transactions → Inquiries** in the admin panel.

Inquiries are messages submitted by visitors through the **Inquiry Form** on a domain page. They are used for general questions, price requests, and interest expressions — as opposed to Offers, which include a specific price.

***

## How inquiries arrive

When a visitor fills in and submits the inquiry form on a domain page, a new record is created in the Inquiries collection. You receive a notification immediately — by email (via Resend) and/or Telegram, depending on your [Notification Settings](/configuration/notification-settings).

The inquiry form has a spam guard: if the hidden honeypot field is filled (by bots), the submission is silently rejected and no record is created.

***

## Inquiry fields

| Field              | Description                                                               |
| ------------------ | ------------------------------------------------------------------------- |
| **Domain**         | Which domain the inquiry is about.                                        |
| **Buyer Email**    | The submitter's email. Required.                                          |
| **Buyer Name**     | Optional name provided by the submitter.                                  |
| **Message**        | The full inquiry message.                                                 |
| **Status**         | Tracks where the conversation stands (see below).                         |
| **Counter Amount** | Optional dollar amount — useful when you respond with a price suggestion. |
| **IP Address**     | Recorded automatically. Read-only.                                        |

***

## Status flow

Update the status manually as you handle each inquiry:

| Status        | Meaning                                   |
| ------------- | ----------------------------------------- |
| **New**       | Just received, not yet read.              |
| **Read**      | You've read it but haven't responded yet. |
| **Replied**   | You've sent a reply.                      |
| **Accepted**  | You've agreed to proceed.                 |
| **Rejected**  | You've declined.                          |
| **Countered** | You've responded with a counter-proposal. |

There is no built-in reply mechanism — replies are sent directly from your email client to the buyer's address. Update the status in the admin to keep track of where each inquiry stands.

***

## Replying to an inquiry

Open the inquiry record and copy the **Buyer Email**. Compose your reply in your normal email client. Once sent, set the status to **Replied** (or **Countered** if you included a price offer) and save.

<Tip>
  If a visitor is asking about price for a domain with no price set, their inquiry will show **Subject: Request Price**. This is a good signal to follow up with a quote.
</Tip>